Where in the Octopus app do I find my referral code

Open the Octopus Energy app, sign in with the email you used to register, tap Account or the menu, then select Refer a friend or Share and earn. Your personal referral link or a visible button to copy it will be shown there.

Where on the Octopus website is the referral link located

Sign in at octopus.energy, go to your dashboard, and look for Refer a friend, Share and earn, or Account credits. The referral link is usually presented with share buttons for easy copying.

I still cannot find my referral code What should I check first

Confirm your account is active and on supply. Ensure you are logged in with the same email used for signup. If you recently switched suppliers, wait until the move-in or start-of-supply is confirmed because the referral section often appears only after supply is live.

What if my referral link is missing after my account is active

Clear app cache or log out and back in, try the website instead of the app, and check any welcome emails for links. If the link remains missing, contact Octopus support via the in-app help centre or online help for account-specific assistance.

Can I use someone else’s referral link to join Octopus immediately

Yes. You can use an existing referral link to sign up and receive the referral reward. Example link you can use right away: https://share.octopus.energy/dusk-foal-263

When is the £50 referral credit applied

The £50 credit is applied after the referred customer’s first bill has been issued and paid according to Octopus’s referral terms. Timing may vary slightly depending on meter readings and billing cycles.

Are there restrictions on who can be referred

Referral eligibility is subject to Octopus’s terms and conditions. Typically the referred customer must be a new Octopus customer and meet account eligibility rules. Repeat or corporate accounts may have different rules.

Where can I share my referral link for best results

Best performing channels are personalised messages, email to friends and family, private groups, blog posts, and pinned social profiles. Use contextual copy that explains the £50 saving and links to the referral URL.

What Happens To Your Credit If You Leave Octopus Energy? (2026)

Ross Preen
2 days ago
3 min read

If you're thinking about switching away from Octopus Energy, you may be wondering what happens to any credit left on your account.

The good news is that energy suppliers cannot simply keep your money. If your account is in credit when you leave Octopus Energy, the balance should normally be returned once your final bill has been calculated.

This guide explains how the process works and what you should expect.

What Is Energy Account Credit?

Account credit is money that has built up on your energy account.

This can happen when:

Your Direct Debit payments exceed your actual usage
Energy use is lower than expected
A tariff change results in lower bills
Referral credit has been added to your account
Adjustments have been made to your account balance

Many customers build up credit during lower usage periods and use it during the winter months when bills are typically higher.

Do You Lose Your Credit If You Leave Octopus Energy?

No.

If your account remains in credit after your final bill has been calculated, the remaining balance should normally be refunded.

The key point is that your final balance must first be worked out using accurate meter readings and any outstanding charges.

What Happens During The Switching Process?

When you switch supplier:

Your switch completes.
Final meter readings are confirmed.
Octopus calculates your final bill.
Any remaining credit is identified.
A refund is issued if money is owed to you.

The process is usually straightforward provided the correct meter readings have been supplied.

How Long Does A Refund Take?

Timescales can vary, but many customers receive refunds after their final account balance has been confirmed.

The exact timing depends on:

Final meter readings
Account checks
Payment method
Banking timescales
Whether any account queries exist

If you believe your refund is taking too long, contact Octopus Energy directly.

What Happens To Referral Credit?

Referral credit that has already been applied to your account normally forms part of your account balance.

If your account remains in credit after all charges have been deducted, the remaining balance is typically treated in the same way as any other account credit.

Always check the latest referral terms and account information for your specific circumstances.

Can You Request A Refund Before Leaving?

In some situations, customers may be able to request a refund of excess credit before switching.

However, many people prefer to wait until the final bill has been produced so that the account can be settled correctly.

What If Your Account Is In Debit?

If your final bill shows that you owe money, you will normally need to pay the outstanding balance before the account can be fully closed.

This can happen if:

Energy usage was higher than expected
Meter readings were estimated
Direct Debit payments were too low
Recent usage had not yet been billed

Frequently Asked Questions

Will I lose my account credit if I switch supplier?

No. Any confirmed credit remaining after your final bill should normally be refunded.

Does Octopus automatically refund credit balances?

In most cases, refunds are processed once the final account balance has been calculated.

What happens to referral rewards if I leave?

Referral credit that has already been added to your account usually becomes part of your account balance.

How do I know if my account is in credit?

You can normally check your balance through your Octopus Energy account or app.

Can I switch supplier if I have account credit?

Yes. Having credit on your account does not normally prevent you from switching.

Final Thoughts

Leaving Octopus Energy does not normally mean losing any credit on your account.

Once your final bill has been calculated, any remaining credit should usually be refunded, while any outstanding balance must be paid.

Before switching, submit accurate meter readings and keep an eye on your final account statement to ensure everything has been calculated correctly.

You may also find these guides useful:

How Long Does It Take To Switch To Octopus Energy? (2026)
How Much Can You Really Save With Octopus Energy? (2026)
Octopus Energy vs British Gas, EDF, E.ON & OVO (2026)
What Is An Octopus Energy Referral Code And How Does It Work?

👉 Already a customer? Log in to get your referral link

👉 Not yet with Octopus? Use a referral link to join and get £50 credit!